The Easy Way to Automate Outbound
It is a hosted and managed on cloud enabling automatic interaction with callers based on preprogrammed commands and call flow. It required no hardware cost to clients. ElectionCare enables intelligent cloud telephony with system that provides solutions such as IVR (Interactive Voice Response), virtual number, toll-free number, cloud EPABX, automatic call distribution, call management , call tracking & recording, reports etc. for business
A toll free number get 30% more calls than normal number as well as give the reputation of a customer oriented brand.
Key features for a toll free number are as follows
Welcome Greeting
Greet your customers in their preferred language. Create a powerful impression on the first few seconds of a customer interaction.
Mini CRM
Get the most from our free Mini CRM facility available to each telephone executive. Design fields of your choice with test, dropdown and number options.
Multiple language selection
Make it easy for your customer to understand the IVR in their own preferred language. Simple understanding at IVR level helps in less customer care executive’s interaction.
Call monitoring
Never miss a business opportunity with missed call list readily available. Daily summary by email for missed call also available as a custom feature
Simple secure interface
Simple interface to download reports, get alerts, use analytics and other tools of productivity. Switching agents and roles at your fingertips.
SMS integration
Set sms alerts on call success. Thank customer for their call and ask for their feedback about service satisfaction via sms integration.